Last updated: 30 October 2026

Dansk version

If you have a question about your order, wish to report a problem or believe you may be entitled to return an item, please contact us before sending anything back.

Email: info@veluv.it

Please include your order number, the item concerned and a brief description of the issue.

Do not send products to an address until we have confirmed the correct return procedure and return address.

Consumer withdrawal rights depend on the applicable law and the type and condition of the goods supplied.

In Denmark, statutory exceptions may apply to the delivery of food, drinks and other items of general household consumption. In Germany, statutory exceptions include certain perishable goods and certain sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.

Whether an exception applies to a particular CRISPY LUPINS product depends on the applicable law and the circumstances of the sale. We will not rely on an exception where it does not apply.

If you are entitled to a statutory right of withdrawal, we will provide the applicable instructions and process your request in accordance with the relevant legal requirements.

Email info@veluv.it with:

• Your order number.
• The product or products concerned.
• Whether the packaging is unopened or has been opened.
• The reason for your request, if relevant.

We will confirm the next steps and, where a return is appropriate, provide the applicable return address and instructions.

Please do not send returns directly to our production or fulfilment partner without our prior confirmation.

Where a consumer is legally entitled to withdraw from a contract and is responsible for the direct cost of returning the goods, the customer must pay those costs unless we have agreed otherwise or applicable law requires us to pay them.

Where the goods are faulty, damaged, incorrect or otherwise do not conform to the contract, please contact us before arranging a return. We will explain the appropriate procedure in accordance with applicable law.

Where a refund is due, we will process it within the period required by applicable law.

Refunds will generally be made using the original payment method unless we expressly agree otherwise and the law permits it.

Where a statutory withdrawal right applies, any refund of the original standard delivery cost will be handled in accordance with applicable law. Additional delivery costs arising from a customer’s choice of a more expensive delivery method may be treated differently where the law permits.

If your order arrives damaged, contains an incorrect product or appears to be faulty, email info@veluv.it with your order number and a description of the issue. Photographs of the product and packaging may help us investigate.

We will review the issue and explain the next steps. Your statutory consumer rights remain unaffected.

Nothing in this policy excludes or limits mandatory rights relating to faulty, damaged, misdescribed or non-conforming goods.

Any voluntary return policy we offer beyond statutory rights will be described separately and will be subject to the terms expressly stated for that offer. No voluntary return period is promised by this policy.

Veluv.it ApS
Trommesalen 3B, 3.
1614 København V
Denmark

Email: info@veluv.it