{"id":1580,"date":"2023-09-19T09:50:43","date_gmt":"2023-09-19T07:50:43","guid":{"rendered":"http:\/\/veluv.it\/?page_id=1580"},"modified":"2026-10-30T23:03:56","modified_gmt":"2026-10-30T21:03:56","slug":"shipping","status":"publish","type":"page","link":"https:\/\/veluv.it\/en\/shipping\/","title":{"rendered":"Shipping and Return Policy"},"content":{"rendered":"\n<div class=\"wp-block-uagb-container uagb-block-1cc39be3 default uagb-is-root-container\">\n<div class=\"wp-block-uagb-advanced-heading uagb-block-90d56f99\"><h2 class=\"uagb-heading-text\">Shipping and Return Policy<\/h2><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Last updated: 30 October 2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/veluv.it\/fragt-og-returpolitik\/\">Dansk version<\/a><\/p>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-5f63c4ee\"><h3 class=\"uagb-heading-text\">1. Delivery countries<\/h3><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">We currently deliver online orders to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Denmark<\/li>\n\n\n\n<li>Germany<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Delivery to other countries is not currently offered through our online shop.<\/p>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-ce46ca55\"><h3 class=\"uagb-heading-text\">2. Shipping costs and free-shipping thresholds<\/h3><\/div>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-e4969457\"><h4 class=\"uagb-heading-text\">Denmark<\/h4><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Standard shipping:&nbsp;<strong>DKK 50<\/strong><\/li>\n\n\n\n<li>Free standard shipping on orders of&nbsp;<strong>DKK 250 or more<\/strong><\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-823873f0\"><h4 class=\"uagb-heading-text\">Germany<\/h4><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Standard shipping:&nbsp;<strong>EUR 4.99<\/strong><\/li>\n\n\n\n<li>Free standard shipping on orders of&nbsp;<strong>EUR 29.99 or more<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The applicable shipping charge and any free-shipping eligibility will be shown in your shopping basket or at checkout before you place your order.<\/p>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-c8328038\"><h3 class=\"uagb-heading-text\">3. Estimated delivery times<\/h3><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Estimated delivery times after dispatch are:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Denmark:<\/strong>&nbsp;5\u20136 business days<\/li>\n\n\n\n<li><strong>Germany:<\/strong>&nbsp;3\u20134 business days<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">These are estimates, not guaranteed delivery dates. Actual delivery may vary due to the destination, carrier operations, public holidays, exceptional circumstances or other factors outside our reasonable control.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If we become aware of a significant delay affecting your order, we will provide relevant information where reasonably possible.<\/p>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-63d25bac\"><h3 class=\"uagb-heading-text\">4. Order processing and dispatch<\/h3><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Orders are processed and dispatched through our fulfilment arrangements. Products may be dispatched by our production or fulfilment partner in Germany.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Order-processing time may vary. Where processing takes additional time, the delivery estimate should be understood as applying after dispatch unless a different timeframe is expressly stated at checkout.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The delivery information shown during checkout takes precedence if it gives a more specific estimate for your order.<\/p>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-1e64bfbb\"><h3 class=\"uagb-heading-text\">5. Delivery address<\/h3><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Please check that your delivery address is complete and accurate before submitting your order. We cannot guarantee successful delivery where an address supplied by the customer is incorrect or incomplete.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If a parcel cannot be delivered, please contact us at&nbsp;<a href=\"mailto:info@veluv.it\">info@veluv.it<\/a>&nbsp;so that we can review the situation with the relevant delivery provider.<\/p>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-949c6ef8\"><h3 class=\"uagb-heading-text\">6. Missing, damaged or incorrect orders<\/h3><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">If your order has not arrived within the expected timeframe, arrives damaged or contains an incorrect item, contact us at&nbsp;<a href=\"mailto:info@veluv.it\">info@veluv.it<\/a>&nbsp;and include your order number and a description of the issue. Photographs may help us assess damage or an incorrect delivery.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This process does not limit any mandatory consumer rights you may have under applicable law.<\/p>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-9a078fcd\"><h3 class=\"uagb-heading-text\">7. Returns and refunds<\/h3><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">For information about returns, refunds and any applicable right of withdrawal, please read our&nbsp;<strong>Returns and Refunds Policy<\/strong>.<\/p>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-bcbeddb2\"><h3 class=\"uagb-heading-text\">8. Contact<\/h3><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Veluv.it ApS<br>Trommesalen 3B, 3.<br>1614 K\u00f8benhavn V<br>Denmark<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Email:&nbsp;<a href=\"mailto:info@veluv.it\">info@veluv.it<\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Shipping and Return Policy Last updated: 30 October 2026 Dansk version 1. Delivery countries We currently deliver online orders to: Delivery to other countries is not currently offered through our online shop. 2. Shipping costs and free-shipping thresholds Denmark Germany The applicable shipping charge and any free-shipping eligibility will be shown in your shopping basket [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","_monsterinsights_skip_tracking":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"disabled","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1580","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.4 - aioseo.com -->\n\t<meta name=\"description\" content=\"Shipping and Return Policy Last updated: 30 October 2026 Dansk version 1. 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