{"id":1282,"date":"2023-09-12T11:12:01","date_gmt":"2023-09-12T09:12:01","guid":{"rendered":"http:\/\/veluv.it\/?page_id=1282"},"modified":"2026-11-02T21:22:34","modified_gmt":"2026-11-02T19:22:34","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/veluv.it\/en\/refund_returns\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"\n
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Terms and Conditions<\/h2><\/div>\n\n\n\n

Last updated: 30 October 2026<\/p>\n\n\n\n

Dansk version<\/a><\/p>\n\n\n\n

1. Seller<\/h3><\/div>\n\n\n\n

This online shop is operated by:<\/p>\n\n\n\n

Veluv.it ApS<\/strong>
Trommesalen 3B, 3.
1614 K\u00f8benhavn V
Denmark<\/p>\n\n\n\n

CVR number: 43846337
Email: info@veluv.it<\/a><\/p>\n\n\n\n

In these Terms and Conditions, \u201cwe\u201d, \u201cus\u201d and \u201cour\u201d refer to Veluv.it ApS. \u201cYou\u201d and \u201cyour\u201d refer to the customer placing an order.<\/p>\n\n\n\n

2. Scope<\/h3><\/div>\n\n\n\n

These Terms and Conditions apply to orders placed by consumers through our online shop, subject to any mandatory consumer rights that apply in the customer’s country of residence.<\/p>\n\n\n\n

Nothing in these Terms and Conditions is intended to exclude or restrict any consumer rights that cannot legally be excluded or restricted.<\/p>\n\n\n\n

3. Products and product information<\/h3><\/div>\n\n\n\n

We sell food products in the variants and pack sizes displayed in our online shop.<\/p>\n\n\n\n

We take reasonable care to ensure that product descriptions, ingredients, allergen information, nutritional information, pack sizes and preparation instructions are accurate and up to date. Please check the information displayed for the specific product before purchasing it.<\/p>\n\n\n\n

Images are illustrative. Packaging or presentation may vary where this does not materially change the product supplied or conflict with mandatory product information.<\/p>\n\n\n\n

4. Prices and taxes<\/h3><\/div>\n\n\n\n

Prices are displayed in the currency applicable to the selected shop market.<\/p>\n\n\n\n

The total price, applicable taxes and delivery charges will be shown before you submit your order. Any additional charges will be disclosed before you are asked to complete the purchase.<\/p>\n\n\n\n

5. Placing an order<\/h3><\/div>\n\n\n\n

You are responsible for checking your selected products, quantities, delivery details and total order value before submitting your order.<\/p>\n\n\n\n

After you place an order, we will send an electronic acknowledgement or order confirmation to the email address you provide.<\/p>\n\n\n\n

6. Payment<\/h3><\/div>\n\n\n\n

Available payment methods are displayed during checkout. Payment processing may be provided by third-party payment service providers, subject to their applicable terms and privacy notices.<\/p>\n\n\n\n

We will handle payment and dispatch in accordance with applicable law.<\/p>\n\n\n\n

7. Delivery<\/h3><\/div>\n\n\n\n

We currently deliver to Denmark and Germany.<\/p>\n\n\n\n

Shipping costs, free-shipping thresholds and estimated delivery times are described on our Shipping and Delivery page and displayed during checkout.<\/p>\n\n\n\n

Estimated delivery times are not guaranteed unless expressly stated otherwise. This does not affect any mandatory rights you may have if delivery is delayed.<\/p>\n\n\n\n

8. Right of withdrawal and returns<\/h3><\/div>\n\n\n\n

Any statutory right of withdrawal and any applicable exceptions are explained in our Returns and Refunds Policy.<\/p>\n\n\n\n

The existence and scope of a right of withdrawal depend on applicable law and the type and condition of the goods. Nothing in these Terms and Conditions excludes a right that the law requires us to provide.<\/p>\n\n\n\n

9. Faulty or non-conforming goods<\/h3><\/div>\n\n\n\n

If a product is faulty, damaged, incorrect or does not conform to the contract, please contact info@veluv.it<\/a>.<\/p>\n\n\n\n

Your statutory rights and remedies under applicable consumer law remain unaffected.<\/p>\n\n\n\n

10. Complaints and customer service<\/h3><\/div>\n\n\n\n

Please contact info@veluv.it<\/a> with your order number and a description of your concern. We will review the issue and explain the next steps.<\/p>\n\n\n\n

11. Personal data<\/h3><\/div>\n\n\n\n

We process personal data in accordance with our Privacy Policy.<\/p>\n\n\n\n

12. Intellectual property<\/h3><\/div>\n\n\n\n

Unless stated otherwise, the text, branding, images and other content on this website are owned by or used with permission by the relevant rights holder. They may not be reproduced or used commercially without permission, except where permitted by law.<\/p>\n\n\n\n

13. Website availability<\/h3><\/div>\n\n\n\n

We aim to keep our website available and accurate, but we cannot guarantee uninterrupted access. We may maintain, update or change the website where reasonably necessary.<\/p>\n\n\n\n

This section does not exclude liability or obligations that cannot lawfully be excluded.<\/p>\n\n\n\n

14. Applicable law and mandatory consumer rights<\/h3><\/div>\n\n\n\n

These Terms and Conditions are subject to applicable law. Any choice of law or jurisdiction is subject to mandatory consumer protection rules that apply to the customer.<\/p>\n\n\n\n

Nothing in these Terms and Conditions deprives consumers of protections that cannot lawfully be excluded under the law applicable to their contract.<\/p>\n\n\n\n

15. Contact<\/h3><\/div>\n\n\n\n

Veluv.it ApS
Trommesalen 3B, 3.
1614 K\u00f8benhavn V
Denmark<\/p>\n\n\n\n

Email: info@veluv.it<\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Terms and Conditions Last updated: 30 October 2026 Dansk version 1. Seller This online shop is operated by: Veluv.it ApSTrommesalen 3B, 3.1614 K\u00f8benhavn VDenmark CVR number: 43846337Email: info@veluv.it In these Terms and Conditions, \u201cwe\u201d, \u201cus\u201d and \u201cour\u201d refer to Veluv.it ApS. \u201cYou\u201d and \u201cyour\u201d refer to the customer placing an order. 2. Scope These Terms and […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","_monsterinsights_skip_tracking":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"disabled","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1282","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t